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Refund policy

Right to retract
Under Community Directive 2011/83/EU of the European Parliament and of the Council of October 25, 2011 on consumer rights in the context of distance sales contracts, as transposed in Luxembourg, the Customer (consumer only) is in right to cancel all or part of the order that he has made through the site, by email or by telephone, without giving any reason.

The withdrawal period expires fourteen days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the goods.

To exercise his right of withdrawal, the Customer must notify Gigi's Chilifood Luxembourg of his decision to withdraw by means of an unambiguous declaration to the following address:

Gigi’s Chilifood Luxembourg
252, rue de Differdange
L-4438 Soleuvre
info@gigischilifood.lu

To do so, the Customer can use the model withdrawal form available at the end of these GCS but this is not mandatory.
For the withdrawal period to be respected, it is sufficient for the Customer to send his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

The Customer must then return or return the Article(s) concerned to Gigi's Chilifood Luxembourg without undue delay and, in any event, no later than fourteen days after the Customer has communicated his decision to withdraw. This deadline is deemed to have been respected if the Customer returns the Item(s) before the expiry of the fourteen-day period.

The Customer must bear the direct costs of returning the Item(s).

The Customer's liability is only engaged with regard to the depreciation of the Article(s) resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this Article(s). s).

Effects of withdrawal
In the event of withdrawal by the Customer, Gigi's Chilifood Luxembourg will reimburse the Customer for the price of the Item(s) concerned by the withdrawal, including delivery costs (with the exception of additional costs arising from the fact that the Customer has chosen, where applicable, a delivery method other than the less expensive standard delivery method offered by Gigi's Chilifood Luxembourg without undue delay and, in any event, no later than fourteen days from the day on which Gigi's Chilifood Luxembourg has been informed of the Customer's decision to withdraw.

Gigi's Chilifood Luxembourg is however entitled to defer reimbursement until recovery of the Item(s), or until the Customer has provided proof of shipment of the Item(s), the date retained being that of the first of these facts.
Gigi's Chilifood Luxembourg will proceed with the refund using the same means of payment as that used by the Customer for the initial transaction, unless the Customer expressly consents to a different means; in any case, this refund will not incur any costs for the Customer.


Withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract.)

Gigi’s Chili Food
252, rue de Differdange
L-4438 Soleuvre

I hereby notify you of my request for withdrawal relating to the sale of the Item(s) below:

  • Customer Number:
  • Client name :
  • Order number and date:
  • Date Order Received:
  • Address :

  • Date :
  • Signature :